Returns & Exchanges
We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept the return of the products.
To accommodate the challenges caused by COVID-19, we have extended the return ship policy by 15 days. We ask that you continue to initiate your return within 7 days of receiving your order but the products do not have to be received by us for 45 days after the date of purchase.
・Returns and exchanges must be initiated within 7 days from the date of arrival and items must be shipped by customers within 30 days from the date of the returning request.
・All returned items must be in their new and original condition: unopened, unused, unwashed, unworn and with tags attached.
・If your final purchase amount is below the free shipping threshold after returning a product, we will deduct the original shipping costs that would have been charged from the refund.
・Unless the product has a defect or you receive the wrong one, you have to cover the shipping fees. We do offer a flat free return fee:.
・ Worldwide*: USD30 (or equivalent in your local currency.
・Due to the weight and size, our suitcases and gold bags are excluded from flat fee returns and free reshipments for exchanges. Please contact email@example.com for a quote on the return costs.
・All the returned item will be inspected before we proceed with exchange/reimbursement.
How to Return/Exchange
・Initiate a Return/Exchange
・Please contact our customer service as soon as possible by mail: firstname.lastname@example.org
・We will provide you with shipping documents and labels from DHL. We only accept returns that were shipped with shipping documents and labels provided by us.
・If possible, please use the packaging your item was delivered in.
・ Once you’ve received the labels, please contact DHL to arrange for a pickup.
How to Receive a Refund
・Once we receive the returned item, your refund will be initiated within 3 business days.
・Refunds in the original form of payment may take up to 30 business days to show on your account due to varying processing times between payment providers.